Terms & Conditions
All orders received before 12:00 noon EST will be shipped same day from New Jersey.
Orders cannot be shipped to P.O. boxes or outside of the United States.
For international orders please contact us at [email protected]
All claims for damage and/or defects must be made within 7 days of receipt of your order. Please send all claims to [email protected] with your order number in the subject line.
Due to the nature of the product, returns are not accepted.
Exchanges may be accepted with prior approval. Please email your exchange request to [email protected] with your order number in the subject line. All exchanges must have an RA number. Do not return items without prior approval or an RA. Items returned without this information cannot be properly processed, credited and/or exchanged. To be eligible for exchange, items must be sealed in the original packaging. Return shipping is the customer’s responsibility.
- What personally identifiable information Five Star Napkins Inc. collects.
- What personally identifiable information third parties collect through the Five Star Napkins Inc. website.
- What organization collects the information.
- How Five Star Napkins Inc. uses the information.
- With whom Five Star Napkins Inc. may share user information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under Five Star Napkins Inc. control.
Information Collection and Use
Five Star Napkins Inc. is the sole owner of the information collected on any website that is owned and operated by Five Star Napkins Inc.. Five Star Napkins Inc. may collect information from our users at several different points on our websites.
In order to use one of the above websites, a user may first be required to complete a registration form. During registration a user may be required to give contact information (such as name and email address). We may use this information to contact the user about services on our site for which he/she has expressed interest. It may be optional for the user to provide demographic information (such as income level and gender) and unique identifiers (such as username and password) but encouraged so we can provide a more personalized experience on our site.
Five Star Napkins Inc. Profile
We may store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we may keep on individual users that details their viewing preferences. Consequently, collected information may be tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile may be used to tailor a user’s visit to our website, and to direct pertinent marketing promotions to them. Your profile will NEVER BE SHARED with any third parties.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may use both session ID cookies and persistent cookies. For a session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Five Star Napkins Inc. Log Files
Like many standard websites we may use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may also use an in-house tracking utility that uses log files to analyze user movement.
Communications from the Site
Special Offers and Updates
We may send all new members a welcoming email to verify password and username. Established members may occasionally receive information on products, services and special deals. Out of respect for the privacy of our users we may present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Five Star Napkins Inc. Service Announcements
On rare occasions it may be necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended we might send users an email. Generally, users may not opt-out of these communications, though they may be able to deactivate their account. However, these communications may not be promotional in nature.
Five Star Napkins Inc. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
We DO NOT Share Personal Information with Third Parties.
Third Party Intermediaries
We may use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Five Star Napkins Inc. Service Providers
We may from time to time partner with other third parties to provide specific services. When the user signs up for these particular services, we may share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In the event Five Star Napkins Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users may be notified via email & prominent notice on our website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information may be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by contacting our Customer Support Department at [email protected]
This website may contains links to other sites. Please be aware that Five Star Napkins Inc. is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Five Star Napkins Inc. takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected.
Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage in a locked facility.
Supplementation of Information
In order for Five Star Napkins Inc. to properly fulfill its obligation to users it may be necessary for us to supplement the information we receive with information from 3rd party sources.
In order for this website to enhance its ability to tailor the site to a user’s preference, we may combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile.
Enhancement of Marketing Profile
We may purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the profile of individual users. This aggregate marketing data is therefore tied to the users’ personally identifiable information. See also the Profile.
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we may also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
*These terms and conditions of use, including any applicable policies outlined above, are governed by the laws of the state of New Jersey. When purchasing Five Star Napkins products, you are agreeing to the aforementioned terms and conditions and company policies. If you do not agree with the aforementioned terms and conditions, please do not purchase any Five Star Napkins product*.